Shipping & Returns


Shipping is $15.00 throughout New Zealand and FREE for orders over $199.

Shipping will take approximately 2 – 5 days.

All products and services include GST.

Local Deliveries

We deliver locally in Whanganui usually within 24 hours of the order being placed for $18.00.

Orders can be placed for a specific date and time and we will do our best to honour these.

Public Holiday deliveries have cut off dates and will be advised on our social media in plenty of time to get your order in.


We want you to love your purchase!

However if you are less than satisfied please contact us and let us know the reason for your dissatisfaction.

If you return your goods to us within 10 working days of receiving them, with proof of purchase, we will gladly provide a refund or exchange the goods for another item. Please include your reason for return.

Please note that goods must be returned in their original condition, unused and free of damage.

The Burrow is not responsible for the cost of shipping the returned items, unless the return is as a result of our error.